Gone are the days of one-on-one training. Businesses are switching to online training programs and group webinars to onboard their new employees. Why should you keep up with the times when it comes to training? Well for starters, it will save you money. Retraining current employees comes with a smaller price tag rather than hiring new ones.
An IBM study revealed that employees are 12 times more likely to leave a company if they are not properly trained.
Some major national QSR’s (Quick Service Restaurants) report a 200% turnover annually. This means that other than management positions that have a higher retention period, there is a whole new staff every 6 months. An employee who is trained to perform a certain task or duty will likely leave for greener pastures before properly training their replacement. The knowledge and experience that was once available to that store’s operation is gone and may affect the quality and output of the person taking their place until they have had enough time to figure out the task themselves.
Utilizing digital training resources allows for a repeatable onboarding process that ensures new employees are taught how to perform a task the same way, every time, regardless of the stores capacity to transfer “tribal knowledge”. Additionally, many stores report a lack of available time to allocate the new employee and an experienced trainer due to pressure to meet payroll directives and immediate busy store needs.
The tools utilized to implement training are just as important as the training itself. Search queries and intuitive algorithms that can help employees seek out answers quickly are the most beneficial for companies. Creating App’s and online Help Centers for employees to access Policy’s and Procedures at their fingertips.(Literally!)
The task of creating online training centers can be costly and daunting but luckily there are many online services that enable even the most cost conscience business the access to state of the art templates and systems.
Industry leaders like Dairy Queen have already switched to a robust online training portal that has streamlined their knowledge management and allowed for creative new ways to convey important food safety information while ensuring top quality consistency at varying store level experiences.
Check out these online systems for more information and try to keep the knowledge that cost nearly immeasurable amounts of money to learn inside your walls and available for future employed generations to continue to benefit from.
- ZenDesk https://www.zendesk.com
- Intercom https://www.intercom.com/customer-support-software/knowledge-base
- Litmos https://www.litmos.com